Processing Time The current processing time is 5-7 business days before your item is shipped, sometimes longer during the holiday season. Shipping methods available at checkout.
Shipping We are happy to offer Flat Rate shipping and Free Shipping if your order qualifies for it. Once your order is fulfilled, you will receive your shipping notification with tracking information. We ship all orders using couriers such as UPS and USPS.
Returns If you are unsatisfied with your recent Earthside purchase for any reason, an exchange or return may be made within 7 calendar days of receiving the product. Unfortunately, if 7 days have gone by since your purchase, we can’t offer you a refund or exchange. Products and their containers must be in the EXACT condition received; have not been lit, scratched, labels removed, and in original packaging. You will be responsible for return shipping costs. Please contact us at firstname.lastname@example.org for more information regarding returns.
Several types of goods are exempt from being returned. Orders in which a "note to seller" note was left are non-refundable.
Additional non-returnable items: * Gift cards
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable) * Any item not in its original condition, is damaged or missing parts for reasons not due to our error.