Please allow 5-7 days for shipping, 7-10 days during the holiday season.
Belmont and San Carlos, CA
We typically do restocks 2-3 times a month. Due to shortages and shipping delays from our suppliers, we are experiencing longer restock times. We are working endlessly to ensure that your favorite candles are restocked as soon as possible.
Returns & exchanges
All sales are FINAL— no refunds or exchanges.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to the posted return address.
Our goal here at Earthside is to be as sustainable as possible. Our current glass vessels are made form recycled glass. Typically, glass will end up in landfills even if it's been recycled. Because we want to leave a smaller footprint here on Earth, we'e decided to create our refill program.
Our refill program is more of an exchange program. When your candle has finished it's burn life, we'd love it if you brought it back to us at one of our markets closest to you! Every time you bring back your cleaned out vessel we'll swap it out for a candle of equal size or value for 25% off!
For our Earthsiders who are not local we know it’s not very economical to mail back your empty container but because our goal is to pursue sustainability we’d like to give you 15% off your next order on our online shop if you send us a picture of your cleaned out and recycled vessel, or repurposing it!
CARE & MATERIALS
The first burn is one of the most important burns. Soy wax is a memory wax and will burn poorly if not burned long enough. We recommend allowing the candle to melt the wax to the edges of the candle before blowing out the flame on the first burn. We also strongly encourage to burn to the edges on every burn.
Do not burn for more than 4 hours at a time. Stop use when 1/4” wax remains; this is usually when the top of the wick anchor becomes level with the wax.
Our cotton wicks are made of 100% cotton. They are not coated with any additional preservatives.
Our wood wicks are sourced from sustainable lumber farms and every purchase you make helps plant more trees (https://woodenwick.com/pages/about-us).
All of our fragrances are infused with essential oils (https://www.candlescience.com/learning/whats-in-fragrance-oil).
Our fragrances aren’t 100% essential oils. Candles made completely from essential oils are typically not highly fragrant. Feel free to checkout the CandleScience link for more info. If you'd like something with pure essential oils, check out our room sprays.